Casiny Casino Terms and Conditions 2026

You must be at least 18 years old, or the legal gambling age where you live if that is higher. We may ask for proof of age at any time. You must have full legal capacity and be playing as a private individual on your own behalf, not for business purposes or for anyone else. VPNs, proxies and similar tools that hide your location are not allowed. Registered affiliates, along with their employees, agents and family members, may not hold an account, and the same applies to our own staff, licensees and partners and their immediate families unless a director has given written consent. If you are enrolled in any national, state or multi-operator self-exclusion scheme, you must not use the service.

Registration is completed by you personally, with your real name, valid contact details, a working email address, your date of birth and a username and password of your choosing. We may decline any application without giving a reason. Each person may hold only one account. Duplicate accounts, including those opened through relatives, associates, affiliates or other third parties, are subject to immediate closure. All notices are sent to your registered email address, so keep it current and reachable. Giving false information can lead to immediate suspension and possible legal action. You are responsible for keeping your password confidential and for all activity on your account until you tell us about any misuse.

Before your first withdrawal, and sometimes before you place bets, we require you to complete identity verification. Expect to supply a passport, driving licence or national ID card, plus a recent utility bill showing your name and address. We may ask for further documents, a selfie or a verification call at any point. Until we receive what we need, we may suspend wagering or limit account options. We may use third-party providers to confirm your identity and financial standing. Transactions can be reviewed for money laundering or terrorism financing, and anything suspicious is reported to the relevant authorities. Funds from criminal or unauthorised activity must never be deposited.

Deposits must come from cards, bank accounts or payment services held in your own name. Payments from third parties and business cards, whether personal or company, are not accepted, and winnings linked to a breach may be confiscated. Available methods include Visa, Mastercard, PayID, Neosurf, Bitcoin and bank transfer. The minimum deposit for welcome bonus offers is 20 AUD. Card deposits are credited only once the issuer has approved the payment. Where currency conversion applies, we use the daily rate published by oanda.com or the prevailing rate of the bank or processor, and some payment systems add their own exchange fees. We generally absorb deposit fees, while your own bank charges remain your responsibility. Payments are processed by Sultucia Ltd.

Withdrawals are made back to the card, bank account or payment method you used to deposit. Another route is possible only at our discretion and after extra security checks. The minimum withdrawal is €10 per transaction, or the equivalent, although you may withdraw your full balance when closing your account. No withdrawal fee applies if you have wagered your deposit at least once; otherwise a fee of 8%, with a minimum of 4 euro, is charged to counter money laundering. Monthly withdrawals are capped at €5,000 if your balance is at least ten times your total deposits, and at €10,000 otherwise. Each chargeback, denial or reversal carries a €50 administration fee, and winnings from reversed funds are forfeited. Your casino account is not a bank account, is uninsured and earns no interest.

The welcome package has three deposit stages: 100% up to $1,000 plus 25 wager-free spins, then 150% up to $1,500 plus 50 spins, then 200% up to $2,000 plus 75 spins. Bonus money carries 40x wagering, while free spin winnings carry 0x. While wagering, your maximum bet is $25. Free spins must be activated within 3 days, with winnings valid for 7 days, and bonuses expire after 7 days. Maximum bonus win is $10,000, and free spin winnings are capped at $500. Weekly Friday free spins require a deposit of at least 30 AUD, carry 1x wagering and a 750 AUD/NZD cap. No welcome promo code is published. Withdrawing before wagering is complete cancels the bonus and related winnings. The separate bonus terms apply to each offer.

Slots count 100% towards wagering, live casino 10% and table games roughly 25%, though this can vary. Many games contribute nothing, including Plinko, Dice, Mines, Hi-Lo, Limbo, Keno, Video Poker and Roulette, together with selected slots. Titles from 3 Oaks Gaming and Wazdan are excluded, as are certain Evolution and Playtech roulette games; the full list sits on the bonus terms page. Strategies such as Martingale, opposite betting, hedging and arbitrage are forbidden. Multi-accounting leads to a permanent ban and confiscation of funds, and exploitative play can void winnings and remove bonuses. Where our terms contain conflicting figures, we resolve them reasonably and in good faith.

Real-money play is not available to residents of a number of territories, including the United States, the United Kingdom, France, Germany, the Netherlands, Spain, Italy, Poland, Sweden, Denmark, Switzerland, Ontario, Turkey, Russia, China, Israel and Ukraine. Our full terms list further restricted jurisdictions, and we may update that list over time. Our promotions are intended for players in Australia and New Zealand. It is your responsibility to make sure online gambling is lawful where you are located. If you access the service from a restricted territory, we may close your account, void bets and decline withdrawals to the extent the law allows.

Casiny Casino offers around 6,000 games from established studios. Results are final once 72 hours have passed; within that window, we correct only genuine human, system or results-source errors. If an error or malfunction affects a game, the affected bets are void. Any amount credited to you by mistake remains our property and may be deducted from your balance. We do not guarantee any particular outcome, and nothing on our site should be read as a promise of winnings. Every game outcome carries risk, and you should only wager money you can afford to lose.

We do not state a fixed inactivity period or charge a dormancy fee. If your account has become inaccessible, dormant, locked or closed and you wish to withdraw your balance, please contact our support team and we will help you through the steps. Verification requirements still apply before any payout is released. We recommend logging in periodically and keeping your contact details up to date so that you can always reach your funds when you need them.

You may close your account at any time by contacting support. Responsible gambling tools are available in your account, including self-exclusion and your own daily, weekly or monthly deposit and loss limits. While self-excluded, you are not eligible for any bonuses. If you feel gambling is becoming a problem, please use these tools or seek independent support. Prohibited conduct includes fraud, collusion, using stolen payment methods, exploiting errors, automated play, abusive behaviour towards staff and referral abuse such as self-referrals or fake accounts. We may suspend or close accounts, void winnings and report serious breaches to the authorities where appropriate.

Casiny Casino is operated by Neptune Projects SRL of Costa Rica and licensed by the Tobique Gaming Commission. To the fullest extent permitted by law, we are not liable for indirect or consequential losses, interruptions beyond our control or losses arising from your breach of these terms. If you have a complaint, contact our support team first and we will review it fairly and promptly. These terms are governed by the laws of the jurisdiction in which the operator is established, and any unresolved dispute will be handled under those laws and in the courts of that jurisdiction, subject to any mandatory consumer rights that apply to you.

We may update these terms, our bonus rules and our promotions from time to time, for example to reflect legal, regulatory or operational changes. The current version is always available on our site, and material changes will be communicated to your registered email address where appropriate. By continuing to use your account after an update takes effect, you accept the revised terms. We encourage you to review this page regularly. If you do not agree with a change, you may close your account and withdraw any eligible balance, subject to verification checks.