Casiny Casino Privacy Policy 2026 | Your Data

When you register, we ask for your full name, contact details, a valid email address, your date of birth and the username and password you choose. During verification we may also collect a photo ID such as a passport, driving licence or national ID card, plus a recent utility bill showing your name and address. If we need more, we may ask for a selfie or a short verification call. As you play, we record your deposits, withdrawals, bets, bonus activity and the payment methods you use. Our systems also log technical data such as your device type, browser and IP address.

We use your details to open and run your account, process payments and pay out winnings. We also use them to confirm that you are of legal age and playing for yourself. Beyond that, your data helps us answer support requests, send service messages and administer promotions and our loyalty programme. We rely on it to detect fraud, duplicate accounts and misuse, and to meet our anti-money-laundering duties. With your consent, we may send marketing about offers we think you will enjoy, and you can opt out whenever you like.

We process personal data only where we have a lawful reason. Most of it is needed to perform our agreement with you, such as running your account and handling transactions. Some processing is required by law, including identity checks and monitoring for suspicious activity. We also act on our legitimate interests in keeping the platform secure and improving our service, always weighing those against your rights. Where we rely on your consent, for example for marketing messages, you can withdraw it at any time without affecting your ability to play.

We do not sell your personal data. We share it only where necessary: with our operating company, Neptune Projects SRL, and with payment processors, including Sultucia Ltd, so deposits and withdrawals can be completed. We also work with identity-verification and fraud-prevention providers, technical and hosting suppliers, and customer-support tools. Where the law requires, or where we suspect money laundering or terrorism financing, we may report to competent authorities. Everyone we share with is bound to handle your data only for the purpose we give them.

We keep your information only for as long as we need it. Account and transaction records stay for the life of your account and for a period afterwards, so we can meet financial, regulatory and anti-money-laundering obligations. Verification documents are held for the same reasons. Where you ask us to close your account, we remove or anonymise data we no longer have to retain. Records connected to a dispute, a chargeback or an investigation may be kept longer until the matter is fully resolved.

You can ask to see the personal data we hold about you, request corrections to anything inaccurate, and ask us to delete data we no longer need. You may also object to certain processing, ask us to restrict it, or request a portable copy of the information you gave us. You can switch off marketing at any time. Some requests are limited where the law obliges us to keep records, such as verification and transaction history, and we will explain this if it applies. We aim to reply promptly and will never penalise you for exercising your rights.

We use technical and organisational measures to keep your information safe. Identity verification is completed before your first withdrawal, which helps protect your account from fraud. Your account locks after three failed login attempts, and access to personal data inside our team is limited to people who need it. Please look after your password and never share it, because you remain responsible for activity on your account until you tell us about any misuse. No online service is risk-free, but we work to keep ours secure.

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the site is used and keep it secure. Some are essential for the site to work, while others help us measure and improve the experience. You can manage non-essential cookies through your browser settings. For a full breakdown of the types we use and the choices available to you, please see our separate cookie policy.

If you have a question about this policy or want to exercise any of your rights, our Data Protection contact handles privacy requests. You can reach that role through the Contact Support page or the Help Centre, and we may ask you to confirm your identity before acting on a request. If you are unhappy with our response, you may also raise a concern with the relevant data protection authority in your own country. Our operating company is Neptune Projects SRL, and we operate under the Tobique Gaming Commission licence.

We may update this policy from time to time, for example when our services, suppliers or legal obligations change. When we make a significant change, we will let you know through the site or by email to your registered address. The latest version always carries its revision date, so please check back occasionally. Gambling should stay fun and within your means. If you ever feel it is getting out of hand, our deposit limits, loss limits and self-exclusion tools are in your account, and our team is happy to help.